Cancellation & Return Policy

7 days Easy & Hassle-free Exchange/Return.

We are committed to providing you with the very best experience when you shop online with us. You can shop with complete peace of mind as provide a 7 days exchange or return of any item purchased from us except. In case of returns we will provide full refund for all returned items including items on sale.

• Exchanges are easy with us. Not happy with your flavor , get it exchanged.

• All items to be returned must be unused and in their original condition with all original tags and packaging intact

• We accept returns of any item shipped by us, if it is defective or damaged in transit.

• M.H IMPEX will send you a new replacement as soon as we receive the return package. In case if you do not wish to get a replacement product, please inform our customer care and we will give a store credit/coupon for your purchase amount, which you can use on your next purchase.

• Do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.

• For self shipped returns we will be providing a reimbursement of Rs 50/- towards shipping cost

How can I exchange/return products bought at M.H IMPEX?

To exchange/cancel products, simply get in touch with us.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel in cases of both pickup and self shipping: M.H.IMPEX 19 A, T.V.K 2nd LINK Road, Thiruvalluvar nagar, Chennai-600118, India.

Can I return products I am not fully satisfied with?

To be eligible for returns, the product must be unused and in original condition. All the tags, seals and original packing are intact. To ensure that your returns are accepted by our quality check team, ensure you take adequate care to ensure the product is returned in original condition back to us. In case of rejection of return by our quality check team, cost of shipping the product back to you will have to be borne by you.

Do I get charged for returning products?

We will make our best effort to have the items picked up from your place and as such you will not have to pay any fee for the same. In cases where we are unable to arrange for a pickup, you will be required to ship the return yourself. We will be reimbursing an amount of Rs 50/- as a part of your refund amount.

Order Cancellation

To cancel the order, simply mail our customer support at myorders@crazyjohnindia.com. In case the order is already shipped (we send an email when we ship the order), kindly inform the customer support and do not accept the courier. We will deduct Rs 150/- as cancellation charges in case the product has already been shipped. The remaining balance amount will be given as store credit/coupon, which you can use on your next purchase.

We hope you enjoy our service as much as we enjoy providing it to you!

M.H.IMPEX

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